Troubleshooting

Quick fixes for common issues. Let's get you back to connecting!

Troubleshooting Resources

Quick Diagnosis

Common Issues

System Status

All systems operational

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App Not Loading/Crashing

If Splashd isn't loading properly or keeps crashing, these troubleshooting steps will help get you back online quickly.

Quick Fixes

Problem: App freezes on startup

Solution: Clear cache and restart

Problem: Crashes when opening messages

Solution: Update to latest version

Problem: White/black screen

Solution: Check internet connection

Problem: Slow performance

Solution: Close background apps

Troubleshooting Steps

Force close the app completely
Restart your device
Check for app updates in your app store
Clear app cache (Android) or offload app (iOS)
Check your internet connection
Disable VPN if you're using one
Reinstall the app if problems persist
Contact support with error details

Pro Tips

  • Keep your app updated for best performance
  • Regular restarts prevent many issues
  • Low storage can cause crashes
  • Screenshot errors before they disappear

Still Need Help?

If none of these solutions work, our support team is standing by to help you personally.

Contact Support

We're Here to Help

Can't find a solution? Our support team is ready to assist you personally.