TROUBLESHOOTING

Quick fixes for common issues on the Splashd beta.

For app launching Early 2026

Quick Diagnosis

Common Issues

App Not Loading/Crashing

If the beta app isn't loading properly or keeps crashing, these troubleshooting steps will help. Remember to report crashes through our feedback system.

Quick Fixes

App freezes on startup

Clear cache and restart

Crashes when opening messages

Update to latest version

White/black screen

Check internet connection

Slow performance

Close background apps

Troubleshooting Steps

  1. 1Force close the app completely
  2. 2Restart your device
  3. 3Check for app updates in your app store
  4. 4Clear app cache (Android) or offload app (iOS)
  5. 5Check your internet connection
  6. 6Disable VPN if you're using one
  7. 7Reinstall the app if problems persist
  8. 8Contact support with error details

Pro Tips

  • Beta apps may crash - that's why we test!
  • Always report crashes with device info
  • Screenshots of errors are extremely helpful
  • Join our beta forum for known issues

Still Have Questions?

Can't find the solution? Our support team is standing by to help you.

Contact Support