Troubleshooting

Beta testing guidance and feedback collection for common issues

📱 These guides are for our upcoming app launching Summer 2025. Help us improve by reporting issues!

Troubleshooting Resources

Quick Diagnosis

Common Issues

System Status

Beta systems online

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App Not Loading/Crashing

If the beta app isn't loading properly or keeps crashing, these troubleshooting steps will help. Remember to report crashes through our feedback system.

Quick Fixes

Problem: App freezes on startup

Solution: Clear cache and restart

Problem: Crashes when opening messages

Solution: Update to latest version

Problem: White/black screen

Solution: Check internet connection

Problem: Slow performance

Solution: Close background apps

Troubleshooting Steps

Force close the app completely
Restart your device
Check for app updates in your app store
Clear app cache (Android) or offload app (iOS)
Check your internet connection
Disable VPN if you're using one
Reinstall the app if problems persist
Contact support with error details

Pro Tips

  • Beta apps may crash - that's why we test!
  • Always report crashes with device info
  • Screenshots of errors are extremely helpful
  • Join our beta forum for known issues

Still Need Help?

Found an issue? Help us improve by reporting it through our beta feedback channels.

We're Here to Help

Found a bug? Your feedback helps us build a better app for launch.