Subscription & Billing

Splashd is built on the principle that the features that matter most should never sit behind a paywall. The following are free for every user, always:

1. 01

   Unlimited messaging: Text, voice notes, and video calls — no daily cap, no subscription required.

2. 02

   Private album: Every user gets one private album. Request-based access, revocable at any time, no watermarks.

3. 03

   Travel mode: Browse any city in the world for free before you visit.

4. 04

   Live map and grid: Both discovery modes are free. Venue check-ins are free.

5. 05

   Basic filters: Age, distance, and looking-for filters are free. Advanced attribute filters come with Splashd+.

Splashd+ is an optional subscription for users who want more insight and a cleaner experience. It adds the following on top of everything the free tier already includes:

1. 01

   Advanced filters: Filter by more attributes — body type, relationship status, pronouns, tribe tags, position, and more — beyond the basic age and distance filters.

2. 02

   Profile analytics: See who has viewed your profile. Free users see a total count; Plus subscribers see the individual profiles (name, photo, and when they visited).

3. 03

   Ad-free experience: Splashd runs minimal, non-intrusive ads for free users. Splashd+ removes all of them.

Current pricing is shown on the subscription screen in the app. Prices may vary by region.

Splashd+ is available as a monthly or annual subscription, billed through the App Store (iOS) or Google Play (Android). We never handle payment details directly — your billing is managed by Apple or Google.

1. 01

   Go to Settings → Subscription in the app. Tap Upgrade to Splashd+.

2. 02

   Choose monthly or annual billing. The annual plan is discounted compared to monthly.

3. 03

   Confirm the purchase with Face ID, Touch ID, or your App Store / Google Play password. Your subscription activates immediately.

4. 04

   You'll receive a confirmation email from Apple or Google (not from Splashd) with your receipt.

Because billing goes through the App Store or Google Play, cancellations are also done through those platforms — not through Splashd directly. Cancelling stops the next renewal; your Plus features remain active until the end of the current billing period.

1. 01

   iOS (iPhone/iPad): Open the Settings app → tap your name at the top → Subscriptions → Splashd → Cancel Subscription.

2. 02

   Android: Open the Google Play Store → tap your profile icon (top right) → Payments & subscriptions → Subscriptions → Splashd → Cancel subscription.

3. 03

   After cancellation, your Splashd+ features remain available until the end of the paid period. After that, your account automatically reverts to the free tier — you don't lose access to the app or your data.

4. 04

   To re-subscribe later, go back to Settings → Subscription in the app at any time.

Most billing issues are resolved by Apple or Google — they handle the payments, so they handle the problems. Here's what to do for common scenarios:

1. 01

   Charged but Plus not activated: Force-quit and reopen the app. Go to Settings → Subscription → Restore purchases. If it still hasn't activated after a few minutes, contact support@splashd.app with your App Store or Google Play receipt.

2. 02

   Switched devices: Log in to the same Apple ID or Google account you used when subscribing, then tap Settings → Subscription → Restore purchases. Your Plus subscription will restore automatically.

3. 03

   Unexpected charge: Check your subscription settings on your phone. If you don't recognise the charge, contact Apple Support or Google Play Support to dispute it.

4. 04

   Still need help? Email support@splashd.app and include your username, the email associated with your App Store or Google Play account, and a description of the issue. We respond within 24 hours.